At Baba Bireswar Mahadev Prasad Seva, we are committed to delivering fresh and delicious foods promptly. This Shipping and Delivery Policy outlines the terms and conditions regarding our meal delivery and pickup services. By placing an order with us, you agree to the following terms.
1. Delivery Areas
- We currently provide home delivery within specified areas.
- During the checkout process, you can check whether your location is eligible for delivery.
2. Delivery Timings
- Orders are delivered between 1 pm to 2 pm. Delivery times may vary depending on:
- The time of order placement.
- Traffic, weather, or other unforeseen circumstances.
3. Order Processing
- Cut-off Times:
- Orders must be placed before one day for next-day delivery.
4. Pickup Option
- Customers can choose to pick up their orders from the mandir.
- Pickup is available during 1 pm to 2 pm.
- Please bring your order confirmation receipt or message for verification.
5. Delivery Charges
- Delivery charges are calculated based on the distance from the mandir to your delivery address.
- The applicable charges will be displayed during checkout.
6. Customer Responsibilities
- Accurate Address:
- Ensure that the delivery address and contact details provided during checkout are accurate.
- Availability:
- Customers must be available at the delivery address during the expected delivery time.
- If delivery fails due to unavailability, additional charges may apply for re-delivery.
7. Delays and Exceptions
- While we strive for timely delivery, delays may occur due to:
- Traffic, weather, or other external factors.
- High order volumes during peak hours or special events.
- We will notify you in case of significant delays.
8. Unfulfilled Deliveries
- If we are unable to deliver your order due to unforeseen circumstances, you will be eligible for a full refund or re-delivery.
9. Special Instructions
- Customers can add special delivery instructions (e.g., leave at the door).
- We will do our best to accommodate requests but cannot guarantee all instructions will be followed.
10. Contact Information
For questions or concerns regarding shipping and delivery, please contact us:
- Email: support@bababireswar.website
- Phone: +91 98616 14689
- Support Hours: 10.30 am to 2.30 pm
Thank you for choosing Baba Bireswar Mahadev Prasad Seva. We are dedicated to providing timely and reliable delivery of fresh, high-quality foods to your doorstep or for pickup.
