At Baba Bireswar Mahadev Prasad Seva, we strive to provide high-quality food and excellent service to all our customers. However, we understand that there may be circumstances where a refund or resolution is required. This policy outlines the terms under which refunds or returns may be processed.

1. Eligibility for Refunds

  1. Order Cancellations:

    • Refunds are available if you cancel your order within 15 minutes of placing it.
    • No refunds will be processed for cancellations made after the 15-minute window.

  2. Delivery Issues:

    • If your order is not delivered within the promised timeframe due to our fault, a refund may be issued after a review of the circumstances.
    • If the delivery is delayed due to external factors like traffic or weather, refunds will not be applicable.

  3. Incorrect or Missing Items:

    • If your order is incomplete or incorrect, please contact us immediately.
    • After verification, we will provide either a replacement or a refund for the missing or incorrect items.

  4. Quality Concerns:

    • If you believe the food quality is unsatisfactory, you must report the issue within 2 hours of receiving your order.
    • Refunds or replacements will be issued only after verification of the claim.

2. Refund Process

  1. How to Request a Refund:

    • Contact us via email or phone with your order details and reason for the refund request.
    • Provide any supporting evidence, such as photos of the issue or delivery receipts.

  2. Verification:

    • All refund requests are subject to verification.
    • We may contact you for additional details if required.

  3. Refund Timeline:

    • Approved refunds will be processed within 7 business days to the original payment method.
    • Refund timelines may vary based on your bank or payment provider.

3. Returns Policy

As our products are perishable food items, we do not accept returns once the food has been delivered or picked up.

4. Exclusions

Refunds will not be issued in the following cases:

  • Orders canceled after the allowed 15-minute window.
  • Complaints made beyond the specified timeframe for quality issues (2 hours).
  • Changes in personal preferences or taste after receiving the order.
  • Issues caused by incorrect information provided by the customer (e.g., wrong address or contact details).

5. Contact Information

For any refund or return-related queries, please reach out to us:

  • Email: support@bababireswar.website
  • Phone: +91 98616 14689
  • Support Hours: 10.30 am to 2.30 pm

We are committed to resolving any issues promptly and ensuring a positive experience for our customers.